Technical Support Center
We are dedicated to providing you with professional, timely, and efficient comprehensive technical support services
Pre-sales & Purchasing
Please contact our sales team via the form on the "Contact Us" page, email, or phone. Provide your project requirements (e.g., product model, dimensions, application scenarios), and we will provide you with a detailed quotation.
For some standardized products, we can provide small-sized samples or sample blocks for your evaluation. Please consult your account manager for specific details.
All our products come with a standard 2-year free warranty, and we can offer 3-5 years of extended paid warranty services based on project requirements.
Yes, customization is our core capability. We can customize screen dimensions, shapes, pixel pitches, and transparency rates according to your needs.
We accept various payment methods such as bank transfers and Letters of Credit (L/C). The standard process involves paying a deposit after contract signing and the remaining balance before shipment.
Products & Technology
Holographic screens typically refer to highly transparent screens that create suspended image effects. Film screens, on the other hand, are thinner, flexible transparent screens that can be directly applied to glass. Their application scenarios and installation methods differ slightly.
Yes, the brightness of all our products can be adjusted manually or via software to adapt to different ambient light conditions.
Our LED displays have a theoretical lifespan of over 100,000 hours. With normal use and maintenance, they can ensure stable operation for many years.
Power consumption depends on the product model, brightness, and display content. Our products feature energy-saving designs, with average power consumption well below industry standards. Please refer to the corresponding product specifications for specific values.
Our control system supports mainstream video formats (such as MP4, AVI, MOV) and image formats (JPG, PNG), and content playback can be easily managed using the accompanying software.
Installation & Usage
For small, standardized products, you can install them according to our detailed installation guide. For large or complex projects, we strongly recommend installation by our professional technical team or authorized partners.
Requirements depend on the screen's size and weight. Our products are designed to be lightweight, but large projects still require an assessment of the mounting surface's load-bearing capacity. Our technicians will conduct on-site surveys and evaluations before sales.
You can connect to our control system via USB, Wi-Fi, 4G, or network cable, and use the accompanying software to upload, arrange, and publish content, supporting remote cluster management.
When cleaning, please power off first and gently wipe the screen surface with a soft, dry cloth or anti-static brush. Avoid using any chemical cleaners. We recommend regularly checking cable connections and heat dissipation.
Yes, our products are designed for commercial applications and support 7x24 hour continuous stable operation. We recommend setting a timed sleep mode to extend their lifespan.
Troubleshooting
First, please check if the power connection is secure, the switch is on, and the signal cable is correctly connected. If the problem persists, please contact our after-sales team.
This is usually related to loose signal cable connections, incorrect control card settings, or unstable power supply. Please try re-plugging the signal cable and checking the software settings.
Yes, our screens feature a modular design. If individual LED beads or modules have issues, single-point or single-module replacement can be performed, which is cost-effective and easy to operate.
Please check the color, brightness, and contrast settings in the control software. If the settings are correct, it might be a signal transmission issue or control card failure. Please contact technical support.
You can contact us via the service hotline or email provided in the "After-Sales Service" section of this page, or directly communicate with your project manager. Please have your contract number or product serial number ready so we can assist you quickly.
Our Service Commitment
Customer satisfaction is the sole standard for our service.
After-Sales Service Process
1. Submit Request
Contact us via phone/email
2. Problem Diagnosis
Technical experts diagnose remotely
3. Provide Solution
Offer repair or replacement plan
4. Execute Service
Ship spare parts or on-site service
5. Resolution
Customer confirmation and follow-up
Service Guarantee
- 7x24 Hour Response: We handle your service requests around the clock.
- 2-Year Free Warranty: Standard products enjoy a comprehensive two-year warranty.
- Lifetime Technical Support: We continue to offer discounted technical support and spare parts services even after the warranty period.
- Professional Team: An experienced team of engineers safeguards your operations.
- Global Service Network: Partnering with global collaborators to provide localized services.
After-Sales Service Hotline: 400-888-8889 | After-Sales Service Email: support@zhenmeiled.com
Resource Download Center
Get the product specifications, user manuals, and control software you need.
| File Name | Category | Version | Update Date | Action |
|---|---|---|---|---|
| ZM-H-P3.91 Holographic Screen Specifications | Specifications | V2.1 | 2024-03-15 | Download |
| ZM-F-P2.5 Film Screen Installation Manual | User Manual | V1.5 | 2024-02-28 | Download |
| ZPlayer Control Software (Windows) | Software | V3.5.2 | 2024-01-10 | Download |
| ZM-G-P10 Photoelectric Glass Specifications | Specifications | V1.0 | 2023-12-20 | Download |
| ZPlayer Control Software (MacOS) | Software | V3.5.0 | 2023-11-05 | Download |
| Common Troubleshooting Guide | User Manual | V1.8 | 2023-10-18 | Download |
Product & Case Study Videos
Visually understand our product features and exciting application cases through videos.
P3.91 Holographic Screen Product Demo
Discover the ultra-high transparency and stunning display effects of holographic screens.
LED Film Screen Quick Installation Tutorial
Step-by-step tutorial to easily master film screen installation techniques.
Dubai Mall Curtain Wall Case Study
Witness how our products illuminate city landmarks.